Nicom chauffeurs

Frequently Asked Questions

Q. Are you a licenced company?
A. Yes. We are licenced by the public carriage office under Licence Number: 6861

Q. Is your service available day and night?
A. Yes. We operate 24 hours 7 days a week, all through the year.

Q. Are your prices fixed?
A. Yes. The prices are fixed for pre-booked transfers. But if there are any additional drop-offs, pick-ups or diversions there will be additional charges.

Q. Will I incur any extra charges if my plane is delayed or cancelled by the airline?
A. No, as we will track your flight landing time we will be aware of any delays or cancellations and we will dispatch our driver according to the new landing time.

Q. What happens after I have made an online booking?
A. We will review your request and send you an email confirming the booking with a booking confirmation number.

Q. Do you keep record of any credit/debit cards details?
A. Online payments are secured using an industry standard technology called SSL. This makes sure that your card details cannot be intercepted en route between your PC and our servers. As soon as we receive your card details, we encrypt them and pass them to the bank. We never actually store your card details anywhere.

Q. We have childen travelling with us, can you provide child/infant seats?
A. Yes. Please tell us the ages of the children and we can provide up to two child/infant seats. A charge of ?6.00 would apply.

Q. How doI find my driver at the airport?
A. Our driver will wait in the arrival hall with your name card, usually by the Airport information desk or a Meeting point.

Q. Can I smoke in the car?
A. No. We operate a strict no smoking policy in all our vehicles.

Q. Will I be sharing a car with anyone else?
A. No. We do not operate a shared private hire service.

Q. What do I do if I can't locate my driver?
A. Please call us on 0208 29 000 59 or 075 25 07 02 02 and our administration team will help you find your driver in the terminal.

Q. Is gratuity included in the price?
A. No. It is at the passenger's discretion.

  • Comfortable cars
  • Attentive chauffeurs
  • Registered private hire
  • Safe journeys

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